FAQs

  • RETURN / EXCHANGE:

    TO MAKE A RETURN OR EXCHANGE, PLEASE SEND AN EMAIL TO HELLO@JUSTSTUDIOPUBLIC.COM WITH

    /YOUR ORDER NUMBER

    /THE ITEM(S) YOU WISH TO RETURN AND THE REASON.

    WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE. WE WILL GLADLY ACCEPT YOUR TIMELY RETURN OF NEW, UNWASHED ITEMS WITHIN 14 DAYS OF DELIVERY. RETURNED MERCHANDISE SHOULD INCLUDE THE ORIGINAL PACKAGING AND BE IN THE SAME CONDITION AS WHEN IT WAS RECEIVED.

    PLEASE NOTE THAT ALL SHIPPING RETURN COST ARE AT YOUR EXPENSE.

  • DAMAGED GOODS / LOST PACKAGES

    /ANY CLAIMS FOR DAMAGED OR DEFECTIVE ITEMS MUST BE SUBMITTED WITHIN 5 DAYS AFTER THE PRODUCT IS RECEIVED.

    /FOR PACKAGES LOST IN TRANSIT CLAIMS MUST BE SUBMITTED NOR MORE THEN TWO WEEKS AFTER THE ESTIMATED DELIVERY DATE.

  • YOUR ITEMS ARE CUSTOM AND MIGHT TAKE AS LONG AS 14-20 DAYS TO DELIVER. PLEASE NOTE IF YOU ORDERED MORE THEN ONE ITEM IT IS POSSIBLE, DEPENDING ON AVAILABILITY MULTIPLE SHIPMENTS MIGHT OCCUR. SPECIALITY